City of Stoke-on-Trent

Paul Hackney, Acting City Secretary

I found First Law’s involvement most helpful and responsive. I was relieved of the administrative burden of running the tender but Anthony Armitage consulted me at every stage and I remained in full control of the process. Anthony’s excellent liaison and patience throughout facilitated the smooth running of the exercise. The major advantages of engaging First Law as independent tender co-ordinator were to ensure a rigorous approach, to create a verifiable and robust audit trail and to impose uniform service standards through First Law’s market-tested Service Level Agreement.